Shipping Policy

We currently ship to select countries. If your country doesn’t appear at checkout, that means shipping is not yet available in your region. All available shipping destinations will show up automatically during checkout.

We do our best to process and ship your order within 1–2 business days. Weekends and holidays are not included in this timeline. During high-volume times like sales or promotions, orders may take a bit longer to go out. As soon as your order ships, you’ll receive a tracking email.

We ship all orders from our fulfillment facility using trusted carriers. U.S. orders are shipped with FedEx and typically arrive within 1–6 business days. Canadian orders are shipped with Canada Post and usually arrive within 2–6 business days. International orders are shipped through FedEx International and can take 10 or more business days depending on customs, clearance, and local postal services.

Shipping fees are calculated at checkout and depend on your location. U.S. orders over $50 USD qualify for free shipping, except to U.S. territories, Hawaii, and Alaska. Orders under that amount or heading to remote areas may have additional charges. Canadian shipping usually ranges between $12–$15 CAD. International rates vary and will be shown at checkout before payment.

For international orders, any duties, taxes, or customs fees are not included in your order total and must be paid upon delivery. These are set by your country and are your responsibility. We’re not able to predict or cover those fees, so we recommend checking with your local customs office if you’re unsure.

Order Protection is available during checkout as optional coverage for loss, theft, or delivery issues. If selected and purchased, it covers situations like tracking showing “delivered” but no package received, packages lost or stolen. If you added Order Protection, please contact us within 7 days of delivery and share your order number and any helpful details so we can review your claim. If you didn’t select Order Protection, we’re not responsible for packages confirmed as delivered by the carrier, or for stolen packages.

If your tracking says “delivered” but you haven’t received your package, we recommend waiting 1–2 more business days and checking around your delivery area and with neighbors. If it still hasn’t arrived after that, contact us within 7 days of the delivery scan so we can look into it. If Order Protection was not selected at checkout, we are unable to replace or refund the order.

If it’s been more than 15 business days and your order still hasn’t arrived, please contact us and we’ll open an investigation with the carrier. Most packages arrive on time, but weather, customs, or delivery disruptions can occasionally cause delays. We’ll do everything we can to assist, but we can’t guarantee delivery times once a package leaves our facility.

It’s your responsibility to enter a complete and accurate shipping address at checkout. If an incorrect or incomplete address is entered and your order is delivered there, we cannot recover, refund, or replace it. If you notice an address error before your order ships, contact us right away. We’ll try our best to correct it — but once a label is printed and the package is marked “shipped,” we’re unable to change or reroute it.

If your package is returned to us due to an invalid, incomplete, or undeliverable address — or if it was refused or unclaimed — we’ll issue a refund for the product only (minus the original shipping fee), once the returned item is received and inspected. These types of returns are not eligible for reshipment.

If your order arrives damaged, email us at contact@mymagichealer.com within 7 days of delivery. Please include your order number and clear photos of the damaged item, shipping label, and packaging. These help us verify what happened and issue a replacement if needed. Claims submitted outside the 7-day window or without photos may not be eligible for resolution.

If an item is missing from your order, let us know within 7 days of delivery. Be sure to include your order number, a description of what’s missing, and clear photos of the box and everything inside. We use this info to double-check our packing and make things right. Claims submitted after the 7-day window or without clear documentation may not be eligible for review.