Shipping Policy

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service contact@mymagichealer.com for assistance.

If the tracking number status is showing “Delayed” for 5 business days, please send an email with your order number to contact@mymagichealer.com and we will open an investigation with the shipping courier on our side. In case, the package got lost, a new package will be promptly resend to you.

If you made a typo in your address, we are able to update the address within 1 hours of placing your order. Please email us at contact@mymagichealer.com.

MyMagicHealer is not responsible for incorrect shipping addresses once the parcel is shipped. When this happens, the parcel is usually returned to us. Once the tracking number status shows that it is being returned back to us, we will issue a refund minus the $10 return label fee. After that, you can replace your order again. Please contact our customer service team at contact@mymagichealer.com

Shipments may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. Customers are responsible for any applicable charges. MyMagicHealer is not responsible for items refused by customs.

If you choose to refuse the item at customs, the parcel will be returned to us. Once the tracking number status confirms that the parcel is being returned, we will issue a refund minus the $10 return label fee.

If you are not present at the delivery location, the parcel or a notice with pick up details will be left at your door. If a failed delivery attempt is made, you must pick up the parcel at the carrier hub/post office within 5 business days.

If your parcel is not picked up within 5 days, it will be returned to MyMagicHealer. We will resend it for free. Contact our customer service team at contact@mymagichealer.com so we can help you resolve this issue.

If your tracking number status is delivered and you do not have the product, contact your local post office first. If they are not able to help, please send an email with your order number to mymagichealer@gmail.com and we will open an investigation with the shipping courier on our side.

MyMagicHealer is always trying to reduce plastic waste, hence when you open your package you will not find any plastic in the packing supplies. This means you can recycle all the packing.

We use:

• Kraft boxes
• Kraft packing paper
• Corrugated cardboard instead of bubble wrap
• Paper tape instead of plastic tape