Refund & Return Policy
Our Promise to You
At MYMAGICHEALER NATURAL CORPORATION, we know how frustrating it can be when your skin is flaring, inflamed, or simply not healing — especially after trying multiple products that didn’t help. We put thorough care into every jar of Flare Care, and that same care extends to how we handle concerns, refund requests, and product issues. This policy outlines what is eligible for a refund, what is not, and how to reach us for support.
30-Day Money-Back Guarantee for First-Time Customers
If you are trying Flare Care for the first time and it doesn’t feel like the right fit for your skin, we offer a one-time, 30-day money-back guarantee. This policy applies to one individual-use jar purchased directly through our website and is available for first-time customers only. Refunds are issued for the product cost only; original shipping fees are non-refundable. To request a refund, your message must be submitted within 30 days of the delivery date.
To begin the process, please email contact@mymagichealer.com with your order number and a short note about your experience. While not required, photos are always welcome if you feel comfortable sharing—this helps us improve our support and better understand your needs. Once your refund is approved, the amount will be returned to your original payment method. Most refunds are processed within 7–10 business days, depending on your bank or credit card provider.
Why We Do Not Accept Returns
For safety and quality reasons, we do not accept product returns. Our healing salves are designed to be used on open, inflamed, or highly sensitive skin. Once a product leaves our facility, it cannot be resold or safely restocked. Because of this, all sales are considered final once shipped. If you are new to Flare Care, we always suggest starting with a single jar to see how your skin responds before purchasing bundles or larger quantities.
What Is Not Eligible for Refund
To preserve the fairness of our refund policy, certain products and purchases are not eligible for refund under any circumstances. These include multiple jars of Flare Care, bundles, wound care tools, repeat purchases, or any item not purchased directly from our official website at www.mymagichealer.com. Refunds are offered only for first-time purchases of a single jar made directly through our site.
Contact Us
If you need help with a recent order or have a question about eligibility, we’re here to support you. Please contact us directly at contact@mymagichealer.com and include your order number. Our team will review your request and respond with care.